National Contact Point

About us

Jordan adhered to the OECD investment declaration and Guidelines for Multinational entrprises since 2013.

All countries that endorse the OECD MNE Guidelines are required to set up a National Contact Point (NCP) to promote the effective implementation of the Guidelines, along with the sector-specific and general due diligence guidance.

NCPs are guided by the principles of visibility, accessibility, transparency and accountability.

Mandate

Jordan NCP has a mandate to promoting and raising awareness on the OECD MNE Guidelines for Responsible Business Conduct and engaging in resolving cases of non-compliance to the Guidelines as a non-judicial grievance mechanism.

Structure

Jordan NCP is located at Ministry of Investment. It works with close cooperation with relevant stakeholders whether Public or Private.

OECD MNE Guidelines

The OECD Guidelines for Multinational Enterprises are recommendations on responsible business conduct and principles for businesses on how to act responsibly and to promote the positive contribution that businesses can make to economic, environmental and social progress and help prevent and address negative impacts. They cover major sustainability risks including:

Human rights, labour rights, environment, information disclosure, bribery, consumer interests, science and technology, competition and taxation.

The Guidelines are the only multilaterally agreed and comprehensive code of responsible business conduct that governments have committed to promoting.

They recommend that enterprises undertake risk-based due diligence (“due diligence for RBC") to identify, prevent, mitigate and account for how they address actual and potential adverse impacts on matters covered by the OECD Guidelines in their own operations, their supply chain, and other business relationships.

General policies

Enterprises should comply to policies in the countries in which they operate and contribute to economic, environmental and social policies in the countries to achieve sustainable development. They should identify, prevent, mitigate and address adverse impacts of their operations.

Disclosure

Enterprises should ensure timely and accurate disclosure of information to ensure transparency and accountability.

Human Rights

States have the duty to protect human rights. Enterprises should respect human rights and seek ways to prevent or mitigate adverse impacts on human rights that are directly linked to their business operations, products or services.

Employment and Industrial Relations

Enterprises should respect the right of workers in compliance with applicable laws and international labor standards, and take the necessary steps to the abolition of child labour and all forms of forced labour.

Environment

Enterprises should take due account to protect the environment, prevent, mitigate and reduce adverse environmental impacts, through environmental management systems.

Combating Bribery

Enterprises shouldn't engage in any act of bribery or other forms of corruption through internal controls, ethics and compliance programmes.

Consumer Interests

Enterprises should act in accordance with fair marketing and advertising practices, and ensure the quality and reliability of the goods and services they provide.

Science and Technology and Innovation

Enterprises should contribute to the transfer of technology, know-how, innovation and training in host countries.

Competition

Enterprises should comply to applicable competition laws and regulations and refrain from carrying out anti-competitive activities.

Taxation

Enterprises should contribute to the public finances of host countries by making timely payment of taxes in compliance with the tax laws and regulations of the countries in which they operate.

Due Diligence Guidance

The OECD Due Diligence Guidance for Responsible Business Conduct provides practical support to enterprises on the implementation of the OECD Guidelines for Multinational Enterprises by providing plain-language explanations of its due diligence recommendations and associated provisions .The Guidance includes additional explanations, tips and illustrative examples of due diligence. It also seeks to promote a common understanding among governments and stakeholders on due diligence for responsible business conduct.

Sectoral Guidance

The OECD has developed sectoral guidance which helps enterprises identify and address risks to people, the environment and society associated with business operations, products or services in particular sectors.

For more info Click here

Specific Instances

What is a specific instance?

Specific instances are a non-judicial grievance process whereby the NCP contributes to the resolution of issues of alleged non-observance of the Guidelines by companies.

Who can submit a submit a specific instance?

If a multinational enterprise (Foreign MNE operating in Jordan or Jordanian MNE operating in Jordan or overseas) doesn't comply to the OECD MNE guidelines, any individual, organisation, community or stakeholder can file a complaint by submitting a formal written request for review by Jordan NCP.

What are the requested information?

The request should include the following information:

Contact information of the notifier
Information about the MNE
Description of the complaint
Parts of Guidelines relevant to the complaint
Documents supporting the complaint
Background on any discussion with the MNE and results
Indicate if there is any parallel proceeding about the case
Description of the actions that MNE should take to resolve the issue
Any additional details
Confirm that all the above information can be shared with the MNE, (To keep the information confidential, justification should be provided).

Jordan NCP approach to handle specific instances

Jordan NCP handle specific instances under MNE guidelines by engaging in dialogue facilitation between parties involved or mediation to reach an agreement that complies to the OECD guidelines. The process comprises of 3 phases:

Initial Assessment: to determine if the issues raised merit further examination

Offer of good offices: to facilitate access to consensual and non-adversarial means to resolve the issues

Conclusion: to issue statements regarding the specific instance.

OECD Databae of Specific Instances

A record of all cases handled by NCPs is available online in the OECD database of specific instances

The database provides a summary of cases as well as links to final statements on cases published by NCPs.

News & Highlights

NCP-Jordan has participated on 19/1/2025 in the Launch of the Arabic Version of OECD Guidelines on Responsible Business Conduct that was held in cairo, Egypt.

Annual Reports

OECD issues the annual reports on OECD Guidelines for Multinational Enterprises since 2001, these reports cover the activities undertaken to promote the effective implementation of the Guidelines by the OECD, adhering governments and their National Contact Points from January to Decembers of each year.